Notice Requirement: Clients must provide written notice of cancellation at least 30 days prior to the scheduled service (e.g., listing agreement, property management service).
Accepted Methods: Cancellation notices can be submitted via email or certified mail to ensure proper documentation.
Cancellation Fees: Depending on the stage of the process, cancellation fees may apply, which will be clearly outlined in the service agreement.
2. Refund Policy
Deposits:
Refundable Deposits: If the cancellation occurs within the allowed notice period, any refundable deposits will be returned within 14 business days.
Non-Refundable Deposits: Deposits specified as non-refundable in the agreement will not be returned.
Fees for Services Rendered:
Any fees for services already performed prior to cancellation (e.g., marketing costs, administrative fees) will be deducted from any refundable amount.
Timing of Refunds: Refunds will be processed within 14 business days of receiving the cancellation notice.
3. Special Circumstances
Force Majeure: In cases of unforeseen events (natural disasters, etc.), clients may have different cancellation rights, which will be addressed on a case-by-case basis.
Client Responsibilities: Clients are encouraged to review their contract thoroughly to understand their rights and obligations related to cancellations and refunds.
